Secret Shopping Service

real insight into your customer experience from a new perspective

What we do

We will go through and analyse your customer journey including the discovery, purchase, and post-purchase phases. We can do this in-person or online, depending on the type of product or service you offer. We will then provide our detailed observations and insightful feedback in a report to help you improve your customers’ experience and drive real change in your business.

Secret shopping helps you get in-depth feedback on your business from your customers’ point of view. Our research and analysis will help you strengthen your brand promises, improve your customer service, create more seamless processes, increase sales and identify your biggest opportunities for improvement. 

Why we do it

Why we do it

Secret shopping helps you get in-depth feedback on your business. Our research and analysis will help you strengthen your brand promises, improve your customer service, create more seamless processes, increase sales and identify your biggest opportunities for improvement. 

What we deliver

After we complete our research, we will provide a report that includes:

  • A detailed analysis of your current customer journey (what you’re doing right and what can be improved)
  • Analysis of your sales process (customer interaction and rapport building)
  • Analysis of your product or service
  • Recommendations for improvement and action-items to drive real change