Customer Retention Strategy

engage and keep happy, loyal customers

What we do

A customer retention strategy outlines the ways you will engage and interact with your current customers to delight them at sales stage, encourage return purchases, and turn them into advocates for your brand.

In a study by Harvard Business School, it was found that increasing customer retention by even 5% can increase profits between 25-95%. This is why engaging with and retaining your current customers should be a core focus of your business.

Why we do it

Why we do it

In a study by Harvard Business School, it was found that increasing customer retention by even 5% can increase profits between 25-95%. This is why engaging with and retaining your current customers should be a core focus of your business.

What we deliver

A customer retention strategy that includes:

  • Customer retention objectives
  • Metrics for success
  • Customer research (survey, phone interviews or focus groups)
  • Customer exit interviews
  • Case studies
  • Actionable plan, timeline and budget recommendations